Rethinking Fleet Management for Field Service Teams ​

Running Technical Field Service requires managing what happens after the product leaves the factory: service, repair, installations, and customer support. To do that well, your team depends on a critical enabler for continued high performance: the Fleet of Vehicles that gets them there.

Field Service Teams live with the results of fleet performance every day as it directly impacts KPI’s such as Uptime, Service Response, Safety and Cost Predictability. Even well-run fleets can face unexpected downtime, rising costs, safety risks, or missed SLA’s. 

 This is why OnPointSolution.ai deserves your attention.

OnPointSolution isn’t just another dashboard for Fleet and Service Managers. It’s a Single, Unified Platform that performs Real Time Analysis using advanced AI/ML techniques to provide actionable insights to improve the experience of Service Teams who depend on these vehicles every day.

• Enhanced Customer Satisfaction enabled by Smart Mobility Tools provides optimized routes, dynamic scheduling, live estimated time of arrival notifications, total service time and proof of delivery/service.
• Ensures the Safety of the Technician by combining the data from the Cameras with Real Time Telematics. Our Smart Alert System nudges the driver to take prompt, self-corrective actions while over speeding or distracted driving. Service Managers also get driver scores along with the detailed data to take Corrective Actions for drivers who are consistently not driving safely.
• Operation Efficiency Matrix such as time spent on addressing customer issues vs total driving time.
• Reduce Operating Costs as inefficiencies in fuel usage and routing are identified and corrected.
• Improves Service Uptime, vehicles are available when needed. Predictive Maintenance ensures Repairs and Regular Maintenance are scheduled before failures strand a vehicle.
• Predictability in knowing Operational Costs and Availability of vehicles with high confidence to keep your Field Team productive.

For Field Service Leadership, Measurable Customer Experience and Operational Advantages include:

• Technicians arrive on time consistently, enhancing customer experience.
• Keeps customers informed about the arrival of technicians and proactively lets them know any changes to their ETA.

• Knowing how much time technician are spending on repairs, new installation etc. vs spending time on the road?
• Making sure technicians are driving vehicles safely.
• Critical service calls are responded to promptly.
• Budgets stretch further with Less Wasted Spend on fuel or unplanned repairs.
• Fewer incidents disrupt schedules, morale and customer trust.

Whether you oversee Service Delivery, Manage the Fleet or Handle Operations Strategy, you own the outcomes and customer satisfaction. OnPointSolution.ai ensures those outcomes are better: Faster Service, Safer Teams, Lower Costs and Stronger Technical Services Alignment.

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