Delete Your OnPoint Smart Mobility Account

Before You Delete Your Account

Deleting your account means:

• You will permanently lose access to OnPoint Smart Mobility.
• Your login credentials and individual user profile will be deleted.
• Active login sessions will be revoked.
• The deletion cannot be reversed after it is completed.
• To use OnPoint again, your organization may need to create a new account for you.
• Deleting your individual account does not automatically cancel your organization's OnPoint service agreement.
• Deleting your account does not automatically delete your organization's fleet, vehicle or operational records.
• If you are the only administrator for your organization, please assign another administrator before requesting deletion.

What Happens After You Submit

Request confirmation

We will display a confirmation that your request was received and provide a request reference number.

Identity verification

We may send a verification link or code to the email address associated with your OnPoint account. This protects accounts from unauthorized deletion.

Access removal

After verification, access to the requested user account will be disabled and active sessions will be revoked while deletion is processed.

Deletion and anonymization

The individual account and personal information that OnPoint is not required to retain will be deleted or anonymized.

Completion confirmation

The deletion process will normally be completed within 30 calendar days after successful verification. We will send confirmation to the account email when processing is complete.

If applicable law requires a different period, or if information is subject to a valid legal hold, we will notify you.

Information We Delete or Anonymize

Subject to legal and contractual retention requirements, deletion includes:

• Your OnPoint authentication and login record
• Your name, email address and phone number associated with your user profile
• Individual account preferences and user-specific settings
• Active sessions, authentication tokens and registered device tokens
• Personal information linked only to your individual OnPoint user account
• Direct account identifiers in records where deletion or anonymization is permitted

Information That May Be Retained

OnPoint is a business fleet-management platform. Some records belong to the customer organization rather than an individual user.

We may retain limited information when reasonably necessary for legal, security, contractual or compliance purposes, including:

• Organization-owned fleet, vehicle and operational records
• Security and audit records
• Billing, payment and contractual records
• Records required for regulatory or legal compliance
• Information needed to prevent fraud, investigate misuse or resolve legal claims
• Information stored temporarily in protected backups until it is removed according to the applicable backup-retention schedule

Where appropriate, direct identifiers connected to the deleted user will be removed or replaced with a non-identifying reference.

Retained information will not be used to provide the deleted user with continued access or for unrelated marketing purposes.

Organization Account and Fleet Data Deletion

Deleting an individual user account does not delete the entire customer organization, its vehicles or its fleet records.

A request to delete an organization's OnPoint account or fleet data must be submitted by an authorized organization administrator. These requests may also be subject to the organization's service agreement and applicable legal-retention requirements.

Subscriptions and Billing

OnPoint does not sell consumer digital subscriptions or paid features through the mobile application.

Deleting an individual user account does not cancel an organization's commercial agreement with OnPoint. An authorized organization representative must contact OnPoint regarding contract cancellation or organization-level offboarding.